Airline Travel Survey

The Wireless Rehabilitation Engineering Research Center (Wireless RERC) is funded by the National Institute for Disability and Rehabilitation Research to “promote equitable access to and use of wireless technologies by people with disabilities and encourage adoption of Universal Design in future generations of wireless devices and applications.” To help us achieve this goal, we are currently investigating Location-Based Services. We define Location-Based Services as wireless services that are intelligent enough to know where you are and what information you need with little or no input from you.

We are currently trying to gain user insight on airline travel to help us best determine how Location-Based Services can improve future travel. We are asking for input from people with visual impairments who have traveled by plane. The following survey contains 11 simple questions that you can answer in 10 minutes or less.

Thank you in advance for your participation.

If you have any questions regarding this survey or Location Based Services, please contact:
Leanne West
leanne.west@gtri.gatech.edu
404-467-0955

 

Airport Check-in

1) When checking in for a flight, do you:
(check all that apply)





2.  If you check in at the airport, do you make special arrangements to do so?




3. Why do you check in the way you do?
(check all that apply)







4. A check in kiosk at the airport is a self-service alternative to checking in with an airline representative. It allows the customer to check-in, print a boarding pass, check luggage, change seats, or change flights completely on their own. For assistance, a customer often must get into the airline line to talk with a representative.

If a kiosk were accessible and available would you use one to check in?


4a.

Airline Information

5. How often do you fly?




6. Do you have reward status on any airline?
(for example, Silver,Gold, or Platinum Medallion on Delta Airlines or AAdvantage Gold or Platinum on American Airlines)


6a. If you have reward status with an airline, which airline(s)?
(check all that apply)







7. Which Airline do you typically fly?
(check all that apply)







8. How do you choose which airline to fly?
(check all that apply)





Baggage and Transport Information

9. How do you locate your baggage once you arrive at your destination?
(check all that apply)




10. How do you find ground transportation (friend/family member, taxi, bus, shuttle, etc) once you arrive at your destination?
(check all that apply)



Personal Information

11. How would you describe your visual impairment?
(check all that apply)